Free delivery within Switzerland in 1-3 working days | Delivery to the EU 9.95 CHF in 2-6 working days. Shipping is handled by our logistics partner SWISS POST. We ask for your understanding that we cannot deliver to post office boxes. We process and ship orders during our general business hours. These are Monday to Friday, 08:00 to 20:00 CET (except public holidays). The goods are ready for dispatch at the latest one working day after receipt of payment.

We will inform you about the estimated delivery time of your order in the order overview as well as in your order confirmation by e-mail - however, this time may vary depending on the selected items and the shipping method.

Please allow us some time to prepare your order for dispatch. We usually ship orders within 48 hours, but some orders may take a little longer.

If a parcel cannot be delivered according to your desired delivery option (wrong address, parcel refused), it will automatically be returned to CANDY.

We are sorry that one of your items was not delivered. Before contacting our customer service, please check the following:

-The item(s) may be out of stock. Please check your emails (including your spam and junk folders) to see if we have sent you an email about it.

-It may be that we have sent your items in separate packages. Please check your emails to see if any items are still arriving.

If you placed multiple orders on the same day and used the same delivery option, we may combine your orders and send them together in one package. You can tell if your orders have been combined by the fact that all orders have the same tracking details.

If an item from your order has not been delivered, please inform us immediately after delivery.

We are sorry if you received a damaged package.

Are the items you ordered intact?

If only the package was damaged and you want to return something, you can simply use the packaging of your choice for the return shipment. Please use the return documents that were enclosed with your delivery - this will ensure that the return is sent to the correct address.

Please understand that we cannot replace damaged shipping materials.

Is an item damaged in shipping or missing?

Please contact us using one of the contact options below. If you give us your order number, we can help you especially quickly.

As long as the item is still in its original condition, we accept returns, subject to the rules listed below. Please fill out the exchange/return form in the shipment and enclose it with your return. In order for us to process your return as quickly as possible, we also ask you to register it online using the returns form. To receive a full refund, please ensure that all items are returned in unworn/unused condition or in the same condition as you received them. This includes the original packaging and all labels. Of course it is fine to try on an item as you would in a shop, but please do not wear items you are returning. All returns are checked on arrival. If an item is returned to us damaged, already worn or otherwise in an unacceptable condition, we will not be able to issue you a refund. Please ensure that your items are securely packed and cannot be damaged in transit. As the package is your responsibility until we receive it, please make sure you get a proof of delivery! If you return an item within 14 days of the date of delivery, we will issue a refund to your original method of payment. If you return an item within 15 to 30 days from the date of delivery, you will receive a credit in the shop. We do not accept returns for unwanted items after these return periods.

You will find the return address on the exchange/return slip enclosed with your shipment. If you no longer have the exchange/return slip, please send the item(s) to:

CANDY Jewels
PO Box 207
EKZ Shoppi Tivoli
High-rise 9
CH-8957

The costs of a return are to be borne by the buyer.

Take advantage of the opportunity to post your ready-to-ship parcel free of charge at one of our CANDY branches within Switzerland.

This is how it works:
Fill out the returns form provided and place it in the parcel together with the item in question.
Stick the returns sticker on the sealed shipping box and hand it in free of charge, along with the posting slip, at the CANDY branch of your choice during our opening hours.

After we receive your return, we check which items have been returned. Only then do we confirm receipt of the return by e-mail. We will do our best to process your return as soon as possible after it arrives. Please allow up to 14 days for this to happen. It is best to keep your return receipt until we send you an email confirmation with refund details. If it has been more than 14 days since your return, please contact us with your details and order number.

You are welcome to exchange an item instead of returning it. Please indicate this on the exchange/return slip in the shipment and enclose it with your return. In order for us to process your return as quickly as possible, we also ask you to register it online using the return form.

As soon as we have received the goods in our logistics centre, we will first inform you in a confirmation e-mail about the number of returned items and the refund amount. The money will then be refunded via the same payment method you used to make your purchase.

Please understand that we can only accept items with original labels and in unworn condition. Obvious residues such as make-up and lipstick stains or traces of odour make the item unsaleable for us. If this is the case, we will return the affected item to the customer and retain the purchase price as compensation.

Please send your return to us by post. Please be sure to obtain a receipt and keep it in a safe place. The costs of the return are to be borne by the buyer.

For security reasons, it is not possible for us to change your delivery address after you have completed your order.

If you are not there to receive your parcel, our delivery partner will leave you a notification with information about when a new delivery will take place or where you can collect your parcel.

There are a few things to keep in mind when wearing and cleaning your jewellery so that you can enjoy it for a long time. Always apply perfume, hairspray, lotion etc. first and wait a few minutes before putting on your jewellery. Be sure to take your jewellery off before bathing, washing your hands, etc. and avoid bumping it on hard objects, which could scratch it and cause other damage. When you are not wearing your jewellery, it is best to store it away from sunlight, moisture and heat. Store it in a box or our jewellery pouch. Each piece of jewellery has an anti-tarnish coating. Use a soft, lint-free cloth to remove sweat, fine dirt particles, light discolouration and oxidation. 
Our jewellery is best cleaned with lukewarm water, a small amount of mild soap and a soft brush (too hard a brush or too much friction can damage the surface). It is especially important to clean gold-plated jewellery very gently, otherwise the gold-plating will fade over time. For cleaning sterling silver jewellery without gold plating or rhodium plating, you can also use a silver polishing cloth or a silver bath to make your jewellery shine again.

can be placed. You can collect your favourite items in the online shop by clicking on the "ADD TO BASKET" button in your electronic shopping basket. Good to know: A binding order is only placed when you have entered all the data required to execute the contract, confirmed that you have read and understood our terms and conditions and clicked the "Buy now" button. You can change your order and the data you have entered at any time until you click the "Buy now" button. After completing your order, you will automatically receive a confirmation of receipt by e-mail. In this confirmation, the data of your order as well as the General Terms and Conditions are listed once again. The confirmation of receipt does not constitute a purchase contract. It merely documents that we have received your order. We reserve the right to accept your order, but we are not obliged to conclude a contract on the basis of this order.

We accept your order by sending you the ordered items. You will receive notification of this in a separate e-mail. We do not accept orders from minors under the age of 18.

To ensure that your order is on its way to you as quickly as possible, we process your order directly after successful confirmation. For this reason, your order cannot be cancelled or changed. Also the delivery address and the delivery conditions cannot be changed afterwards. To avoid errors, please check your details thoroughly before completing your order.

We send an automatic order confirmation within 5-10 minutes after receipt of order. Please also check your SPAM folder. Please contact us via our contact form.

If you have ordered from us as a guest, you will find all the important information about your order in the confirmation email that we have sent to the email address you provided. If you have a customer account, you can view all the orders you have placed under "Orders". Please note that only online orders are displayed here. Purchases made in one of our branches will not be displayed in your customer account.

Did you receive the wrong item instead of the one you ordered? Or you received an additional item that you didn't order?

We're sorry, we didn't mean to inconvenience you.

Please return the wrong item and make a note on the return form under reason 1 that you did not order it or that the item you ordered was not delivered.

If your desired item has not arrived, please reorder it. Of course, we will not charge you for the wrong item. If the order has already been paid for, the purchase amount will be credited to you as soon as we have received your return with the note.

Please accept our apologies if your order has been cancelled. Sometimes an item is already sold out but is still shown as available in the shop.

If an item is particularly popular, it may have gone out of stock shortly before you completed your order. In very rare cases, our system may not be able to update this in time, so the order will have to be cancelled afterwards.

If the item is sold out, we are sorry. In this case you can set up a notification on the product page. As soon as the item is available again, you will receive a notification from us by e-mail.

If you pay by credit card, we will only charge you for items that have been shipped. If the entire order is cancelled, your credit card or bank account will not be charged. If you pay by PayPal, the amount will be refunded immediately to your PayPal account. If you pay by invoice, any amounts paid will be refunded immediately.

You can choose between the following payment methods at CANDY and decide for yourself which payment method is most convenient for you: by invoice, credit card, PayPal or Twint.

We are sorry if the payment method of your choice is not available. Here we have compiled information for you on why this may be the case. Possible reasons why a payment method is not available Delivery and billing address do not match. The combination of name and address could not be found. This can be the case with spelling mistakes, relocations, marriages or changes of municipality. There is still an outstanding amount for another order - which sometimes simply means that a transfer has not yet been credited to our account or a return has not yet been booked. Like other platforms and shops, we let independent credit agencies help us assess your creditworthiness. In some cases, their data may mean that you cannot pay by invoice when placing your order. When deciding which payment methods we can offer, we also take into account the total costs of a payment method. Some payment methods involve higher costs, return rates or risks for us. We decide anew with each order which payment methods are sustainable and economical. We reserve the right not to offer a payment method for some orders.

You can redeem your discount code in the last step of your order. Before you complete your purchase, you will see a summary of your order. There you will also see a field for vouchers and discount codes where you can enter your discount code. If the voucher conditions are met, the discount will be deducted from the total amount of your order.

Enter the voucher code in the "Voucher code" field in the last step of the order process.
Don't forget to confirm the entry by clicking on "the arrow". The voucher amount will then be taken into account in the total amount in the shopping basket.

As long as your order has not been packed, you can cancel it and simply place a new order.

If your discount code or coupon is not redeemable at checkout, please check the following:

-Did you combine several discount codes? Only one discount code is redeemable per order - but it can be combined with gift vouchers.

-Is the discount code tied to specific products? Our discount codes may be tied to specific products, campaigns or categories.

-Has a space crept in? Please make sure that no spaces are entered in the field.

-Is the validity period expired? Discount codes have a limited validity period, which is always stated on the discount voucher. If you received the voucher by email, the validity period can be found there.

-Was the minimum order value reached? Discount codes can have a minimum order value. This is always stated on the discount voucher. If you received the voucher by email, the minimum order value will be stated there.

On each product page, click on the "Size Chart and Instructions" box in the footer, with measurements and fit information, so you can make sure your chosen item fits perfectly.

Read through the care instructions we've listed in the sections below to keep your items looking great.

Unfortunately, our popular items sell out very quickly. That's why it's best to buy before others do. We keep our range up to date and add new items every week. You might find a similar item that you like just as much or even better!

Do you know what you are looking for? If so, you can simply type it into the search bar at the top of every page and click on the magnifying glass. Or you can simply browse to see what's available, you do this by selecting a category from the drop down menu under the relevant heading "Necklaces" or "Earrings" etc.
From the options at the top of the page, you can further narrow your search by choosing from the following:

- Sort (Price ascending, Price descending, Novelty, Relevance and Name A-Z /Z-A).
- Product type
- size
- Shape
- Material type
- Product type
- Price frame
- Chain length
- stone
- Surface finish

Did you find what you were looking for? Add it to your shopping cart and when you're done, follow the instructions on your screen to complete your purchase.

Keep a few things in mind when wearing and cleaning your jewellery so that you can enjoy it for a long time. Always apply perfume, hairspray, lotion etc. first and wait a few minutes before putting on your jewellery. Be sure to take your jewellery off before bathing, washing your hands, etc. and avoid bumping it on hard objects, which could scratch it and cause other damage. When you are not wearing your jewellery, it is best to store it away from sunlight, moisture and heat. Store it in a box or our jewellery pouch. Each piece of jewellery has an anti-tarnish coating. Use a soft, lint-free cloth to remove sweat, fine dirt particles, light discolouration and oxidation. 
Our jewellery is best cleaned with lukewarm water, a small amount of mild soap and a soft brush (too hard a brush or too much friction can damage the surface). It is especially important to clean gold-plated jewellery very gently, otherwise the gold-plating will fade over time. For cleaning sterling silver jewellery without gold plating or rhodium plating, you can also use a silver polishing cloth or a silver bath to make your jewellery shine again.

You have the option of viewing and adjusting your personal data, such as addresses and payment methods. You can also follow the order status of your order live.

Then go to Personal Profile in your customer account.

Has your delivery address changed?

You can change the address for future orders in your customer account under Your addresses.

Have you forgotten your password?

If you can't remember your password, you can simply reset it when you log in.
Enter the e-mail address with which you are registered at CANDY. We will send you an e-mail with a link to reset your password.

It may take a few minutes for the email to reach you. Please also check your spam folder.

It's a shame we're losing you as a customer. With your free CANDY account, you can shop with us without having to re-enter your details every time. You will also enjoy many other benefits such as our regular newsletters, exclusive discounts and promos.

Please contact our customer service team and confirm at least two of the following:

Your date of birth
Your email address
Your billing address
Once you have confirmed this information, we can process your cancellation request.

What happens if I change my mind?

Unfortunately, we cannot reverse the process once you have deleted your account. However, you can create a new account with the same email address!

It's super easy to create a customer account.

Step 1:
Click on "register" under the person icon.

Step 2:
Once you have entered all the necessary information, simply click on "Create account" and you are ready to start your shopping experience.

If you no longer wish to receive the CANDY newsletter, you can easily unsubscribe:

Click on the unsubscribe link at the bottom of one of the newsletters.
Or

Log in to your CANDY account and select "Overview" in the list on the left. A window with your preferred settings will open. Remove the tick next to the communication field you no longer want and save your changed settings.Please note that it can take up to 7 days for the newsletter cancellation to take effect.

Shortly after we have received your order and you have received our e-mail with the order confirmation, your order will also be visible in your customer account.