Terms of service

General Terms and Conditions of Candy Jewels

§1 Applicability to entrepreneurs and definition of terms

(1) The following General Terms and Conditions of Business apply to all deliveries between us and a consumer in the version valid at the time of the order.

(2) "Consumer" within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for a purpose which can be attributed neither to his commercial nor to his independent professional activity.

§2 Conclusion of a contract, storage of the text of the contract

(1) The following regulations on the conclusion of a contract apply to orders placed via our Internet shop www.candyjewels.ch.

(2) In the event of the conclusion of a contract, the contract shall be concluded with

Candy Jewels Hofwiesenstrasse 350, 8050 Zurich Tel.: +41 76 681 82 96 E-mail: shop@candyjewels.ch (VAT ID No.): CHE-115.208.142.

(3) The presentation of the goods in our Internet shop does not constitute a legally binding offer of contract on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.

The acceptance of the offer shall be made in writing or in text form or by sending the ordered goods within one week. After the fruitless expiry of this period, the offer shall be deemed to have been rejected.

(4) Upon receipt of an order in our Internet shop, the following regulations shall apply: The consumer makes a binding offer to enter into a contract by successfully completing the order procedure provided in our Internet shop.

The order is placed in the following steps:

1) Selection of the desired goods

2) Confirmation by clicking the "Order" button 

3) Checking the details in the shopping basket

4) Pressing the "checkout" button 

5) Login to the shop after registering and entering the login details (e-mail address and password). 

6) Check again or correct the data entered.

7) Binding submission of the order.

Before the binding submission of the order, the consumer can return to the Internet page on which the customer's details are recorded and correct input errors or cancel the order process by closing the Internet browser by pressing the "Back" button contained in the Internet browser used by him after checking his details. We confirm receipt of the order immediately by an automatically generated e-mail (confirmation of receipt). This does not constitute acceptance of the offer. The acceptance of the offer shall be made in writing, in text form or by sending the ordered goods within one week. 

(5) Storage of the contract text for orders via our Internet shop: We store the contract text and send you the order data and our General Terms and Conditions by e-mail. You can also view the GTC at any time at https://www.candyjewels.ch/agb. You can view your past orders in our customer area under My Account --> My Orders.

§3 Prices, shipping costs, payment, due date

(1) The prices stated include the statutory value added tax and other price components. Shipping costs, if any, shall be added.

(2) The consumer has the option of payment in advance, by credit card (Visa, Mastercard).

(3) If the consumer has chosen payment in advance, he undertakes to pay the purchase price immediately after conclusion of the contract.

§4 Delivery

(1) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for immediate dispatch.

(2) If the consumer has chosen payment in advance, we will not dispatch the goods before receipt of payment. 

§5 Retention of title

We retain title to the goods until the purchase price has been paid in full.

§6 Cancellation policy

Right of withdrawal for consumers (a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed).

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us Candy Jewels Hofwiesenstrasse 350, 8050 Zurich Tel.: +41 76 681 82 96 E-mail: shop@candyjewels.ch by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached cancellation form for this purpose, which is, however, not mandatory. You can also fill out and submit the cancellation form or another clear declaration on our website (www.candyjewels.ch) electronically. If you make use of this option, we will send you confirmation of receipt of such revocation without delay (e.g. by e-mail). To comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the inexpensive standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods. Exclusion of the right of withdrawal The right of withdrawal does not exist for contracts

- for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,

- for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded,

- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,

- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature,

- for the delivery of alcoholic beverages whose price was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence,

- for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery

- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

Model cancellation formf

§7 Disclaimer

All goods published and priced on this website are merely an invitation to submit an offer. In individual cases, the samples of goods shown may differ slightly from the actual goods. The operator of the website gives no guarantee that the information published on this website is complete and correct, even if due care has been taken in collecting it from sources deemed to be trustworthy. No liability is accepted for direct or indirect damage arising from access to or use of the website or individual elements thereof or from the impossibility of accessing or using the website. The same applies to access to and the content of links to other websites. 

§8 Liability

CANDY JEWELS shall only be liable to you for gross negligence and intent for existing claims arising from the contract. For claims for damages on all other legal grounds, namely tort and causal liability, any liability is rejected. In particular, the owner of CANDY JEWELS shall not assume any liability for acts and omissions of its auxiliary persons.

All exclusions of liability do not apply to possible bodily injury or cardinal obligations. Cardinal obligations are those obligations, the fulfilment of which enable the proper execution of the contract in the first place and on the observance of which the contractual partner regularly relies and may rely.

§9 Place of jurisdiction and applicable law

(1) All contracts concluded via the CANDY JEWELS website, of which these general terms and conditions form an integral part, are subject to Swiss law. In particular, the UN Convention on Contracts for the International Sale of Goods is excluded.

(2) Should a provision be invalid, this shall not affect the validity of the remaining provisions.